1. Conclusion of the contract and services provided
All reservations must be confirmed in writing. The scope of the services provided by BOT is limited only to the description of these services, present in the booking confirmation written by BOT. Additions or modifications to these services require written confirmation from BOT to be applicable. BOT reserves the right to apply any unforeseen price increase to the Customer such as an increase in VAT or price increases applied by suppliers and to increase the contract price accordingly.
To guarantee a reservation, a 25% refundable deposit is required within 10 days after receipt of confirmation, by bank transfer. The balance must be paid 35 days before the group's arrival date. The amount to be paid will be in GB pounds sterling, unless otherwise indicated. These conditions may be modified by BOT according to the conditions of certain suppliers. BOT reserves the right to cancel any service in the event of late payment and to demand payment of the cancellation fees. Travel documents will only be sent after receipt of full payment. The Customer will be held responsible for the consequences or damage resulting from the late receipt of these documents, due to late payment. BOT is responsible for fees charged by its bank, following receipt of payments from the Client. The Customer is responsible for the charges taken by his bank and by the corresponding or intermediary banks during payments sent to BOT.
3. List of participants
A provisional room distribution will be required 6 weeks before the group's arrival date, in order to forward it to the hotels before the cancellation deadline. The final list of names must be provided at least 35 days before the group's arrival date. Modifications or cancellations made less than 35 days before the group's arrival date will not be accepted and cancellation fees may be applied.
4. Cancellations by the Customer *
4.1 Total cancellation of the trip
BOT will charge the following fees for the cancellation of confirmed travel services: More than 35 days before the group's arrival date = no cancellation fees Between 35 and 20 days before the group's arrival date = 75% cancellation fee Less than 20 days before the group's arrival date = 100% cancellation fee
4.2 Partial cancellation
A reduction in the number of rooms by a maximum of 10% may be made without charge between 35 and 20 days before the group's arrival date, if this is sent in writing to BOT. Any partial cancellation after this date will result in 100% of costs. All services that have already been confirmed and / or paid for (eg theater tickets, etc.) will be charged 100% in all cases. * BOT reserves the right to modify the above clauses depending on the conditions of certain suppliers.
5. Cancellations by BOT
BOT reserves the right to cancel all reservations, if these conditions are not met by the Client. BOT also reserves the right to cancel a contract in particular if the Client has failed to fulfill its obligations concerning another travel contract with BOT.
6. Complaints and compensation
In the event of complaints or problems concerning the services provided by BOT, it is compulsory to inform BOT immediately, when the group is on site, of these problems so that it can study them and resolve them if possible. If the Client fails to follow this procedure, the right to compensation may be affected, since we have not had the opportunity to rectify the problem. If this complaint is not resolved during the trip, an official and detailed report must be sent to BOT within 5 days of the end of the stay. Any contract signed with BOT will be subject to the laws and jurisdiction of England.
7. Online purchase
- 25% non-refundable deposit upon confirmation and balance 2 months from the date of arrival for all products posted on the Member Area - If the arrival date is less than 2 months at the time of booking, the total payment must be made at that time - Videos and other marketing tools can only be used to promote Best Of tours products